Bahari, N. . ., A. Samad, N. S. ., Abu Yaziz@Mohamad, M. F. ., Mat Yunoh, M. N. . and Rosli, N. A. . (2021) “Factors Influencing Customer Satisfaction in Online Shopping”, Journal of Entrepreneurship and Business, 9(1), pp. 72–82. doi: 10.17687/jeb.v9i1.418.