Factors Influencing Customer Satisfaction in Online Shopping. Journal of Entrepreneurship and Business, [S. l.], v. 9, n. 1, p. 72–82, 2021. DOI: 10.17687/jeb.v9i1.418. Disponível em: https://journal.umk.edu.my/index.php/jeb/article/view/418. Acesso em: 29 aug. 2025.