Assessing Burnout Levels Among Staff Members At Teacher Education Institute : A Study Using The Maslach Burnout Inventory (MBI)

Abstract

This study evaluates occupational burnout levels among staff members at the Institute of Teacher Education Kota Bharu Campus using the Maslach Burnout Inventory (MBI). Utilizing a quantitative, cross-sectional design, data were gathered from N=76 academic and administrative personnel through a structured questionnaire measuring emotional exhaustion, depersonalization, and personal accomplishment. Results indicate a moderate overall prevalence of burnout. While low levels were predominantly reported for emotional exhaustion (60.5%, n=46) and depersonalization (94.7%, n=72), a critical finding emerged in reduced personal accomplishment, where 47.4% (n=36) of staff scored in the low fulfillment category. Additionally, 39.5% (n=30) exhibited moderate-to-high emotional exhaustion. These findings highlight a significant vulnerability in employee professional self-efficacy despite stable emotional detachment levels. To mitigate workplace strain, it is recommended that institutional leadership, via the Department of Training Development, implement targeted stress management initiatives, workload optimization, and professional growth programs. Future research should incorporate longitudinal designs and expand sampling across other campuses to identify contextual predictors of academic burnout. 

ABSTRAK

Kajian ini bertujuan menilai tahap kelesuan kerja dalam kalangan kakitangan di Institut Pendidikan Guru Kampus Kota Bharu (IPG KKB) menggunakan Maslach Burnout Inventory (MBI). Menerusi reka bentuk kuantitatif keratan rentas, data dikumpul daripada N = 76 pensyarah akademik serta pegawai pengurusan bagi mengukur tiga dimensi utama: keletihan emosi, penyahperibadian, dan pencapaian peribadi. Dapatan menunjukkan tahap kelesuan keseluruhan berada pada aras sederhana. Meskipun majoriti responden mencatatkan tahap rendah bagi keletihan emosi (60.5%, n=46) dan penyahperibadian (94.%, n=72), isu utama dikesan pada dimensi pencapaian peribadi, di mana 47.4% (n=36) kakitangan mengalami tahap kepuasan pencapaian yang rendah. Tambahan pula, sebanyak 39.5% (n = 30) responden menunjukkan tahap keletihan emosi sederhana hingga tinggi. Secara keseluruhannya, amalan kerja semasa berjaya mengekalkan emosi yang positif, namun penurunan efikasi kendiri profesional menjadi cabaran utama. Sehubungan itu, pihak pengurusan menerusi Jabatan Pembangunan Latihan disyorkan agar merangka program pengurusan tekanan, penyelarasan beban kerja, serta sokongan pembangunan kerjaya. Kajian lanjutan wajar memperluas pemboleh ubah dan liputan kampus bagi mengenalpasti faktor peramal kelesuan secara lebih menyeluruh.