Critical success factors (CSF) in implementing smart solid waste management in Banda Hilir, Melaka

Abstract

Smart Solid Waste Management (SSWM) employs advanced technologies to enhance the efficiency, environmental sustainability, and regulatory compliance of waste management systems. However, its adoption in Malaysia remains limited, largely due to inadequate stakeholder awareness and insufficient community engagement. This study investigates the core features, implementation barriers, and critical success factors (CSFs) of SSWM in Banda Hilir, Melaka, offering empirical insights to address existing adoption challenges. A quantitative approach was employed, using convenience sampling of 293 respondents from key institutional stakeholders, including the Melaka Solid Waste Corporation (SWCorp Melaka), Melaka City Council, and SWM Environment Sdn. Bhd. Descriptive statistical analysis identified low-carbon technologies (mean=4.42), multi-stakeholder collaboration (mean=4.35), and intelligent routing systems (mean=4.26) as the most critical features. Key barriers to implementation included financial constraints (mean=3.93), high initial investment costs (mean=3.82), and technological limitations within current waste systems (mean=3.42). These barriers align with four critical success factors (CSFs) which are financial support (mean=4.48), stakeholder acceptance (mean=4.12), stakeholder awareness (mean=4.11), and the availability of adequate facilities and technology (mean=4.06). The findings offer evidence-based policy recommendations to support the wider adoption of SSWM, contributing to sustainable urban development and aligning with Malaysia’s environmental sustainability objectives.