Does the trust issue impact the intention to use e-wallet technology among students?

Authors

  • Mohammad Mainul Hossain Faculty of Arts and Social Sciences, University of Malaya,Kuala Lumpur, Malaysia
  • Salma Akter Department of Sociology Faculty of Social Sciences University of Chittagong, Chittagong, Bangladesh
  • Hamedi Mohd Adnan Faculty of Arts and Social Sciences University of Malaya, Kuala Lumpur, Malaysia

Keywords:

e-wallet, TAM, trust, intention to use, PLS

Abstract

The current research goal is to examine the impact of trust on the intention to use e-wallet services. Using the technology acceptance model (TAM) the study investigated four variables which were privacy and security, perceived ease of use, perceived usefulness, and trust for intention to use e-wallets. The study employed the quantitative research design with non-probability sampling using the purposive sampling method for data collection purposes. Through the Google survey form data were collected from the University of Malaya undergraduate students (N=150). The study applied the partial least square (PLS) tool using SmartPLS 3.0 to analyze the data. The outcome of the research found that all four variables had a positive significant connection to the intention to use e-wallet services. The results indicate that the service e-wallet is important among young generations because this electronic payment service is convenient to make payments as well as transactions from anywhere, besides increasing the e-wallet facilities among users, service providers should focus on users’ privacy and security.

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Published

2022-06-29

How to Cite

Mainul Hossain, M., Akter, S., & Adnan, H. M. (2022). Does the trust issue impact the intention to use e-wallet technology among students?. Journal of Entrepreneurship and Business, 10(1), 57–71. Retrieved from http://journal.umk.edu.my/index.php/jeb/article/view/860